We try to keep our Terms and Conditions simple, easy to understand and avoid too much legal jargon. That way, we hope you’ll read them in full and have a better understanding of our relationship. By using any of our services, you are agreeing to these Terms and Conditions. If you have any queries about what these Terms and Conditions mean, please contact us directly and we will be pleased to assist further.
YOUR APPLICATION AND CONSENTS/AUTHORITIES
Please email your complaint to firstname.lastname@example.org. We will address your concerns in a professional and courteous manner and hope to be able to resolve the same as soon as possible. In the unlikely event that you are still not satisfied and you wish to take it further, please follow our Complaints Process below.
Inform a member of our staff that you wish to discuss your issue with our Customer Care Team. Your contact details will be taken so that we can arrange a phone call at a mutually convenient time. Prior to contacting you, a member of the Customer Care Team will speak with the member of staff involved in the matter and collate our notes of the issues and decisions at each stage.
The Customer Care Team will clarify the nature of the complaint and listen to your views on how to address and rectify the same. We will then consider all options and resolve the complaint in a mutually convenient manner. Upon conclusion of the same, we will confirm that the issue has been resolved and the complaint closed.
If you want to make a formal complaint instead, please write to the Senior Refund Manager at:
Claim My Tax Back, First Floor, 28a, Middle Hillgate, Stockport, SK1 3AY
Your written complaint will be acknowledged in writing within 5 working days of its receipt. The reply will include information about how the issues raised will be dealt with, and a written commitment to send a formal, written, response within a further 21 working days.